Story: Mary Ankrah
SAMSUNG Electronics Company Limited has launched its extended standard factory warranty period.
The standard factory warranty is the time span within which customers who buy products can go back for replacement or repair on any item purchased.
A factory warranty states that the product may be returned or refunded by the company as long as certain guidelines are met.
The warranty in Africa has been extended from 12 to 24 months on all its products purchased from May 1, 2012 onward.
The products include Samsung visual display, IT solutions, mobile, digital appliances, digital imaging and digital air solutions and the warranty is applicable on products that are free of defects in material, design and workmanship.
Launching the warranty extension in Accra, the Service Manager, Mr Frank Atta-Owusu, said customers would now enjoy the extension warranty on all products at no extra charge.
The initiative, he said, seeks to promote customer confidence and trust in Samsung products and rewards customers who purchase the products from authorised dealers across the country.
Mr Atta-Owusu observed that the warranty was only valid with the presentation of a proof of purchase (POP) consisting of original invoice indicating date of purchase, dealers’ name, model, serial/IMEI number and product number.
He, therefore, advised its customers to keep their POP safe at all times and present at the time of making a warranty claim.
“The extension would ensure Samsung commitment to provide increased service to all its customers,” he added.
Moreover, he said the 24 months warranty offer for Africa was because of “Samsung’s respect for valuable customers in Africa” and to promote customer confidence and trust in the product.
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